Customer Support Executive

Job Description: Route Planning: Determine the most efficient routes for drivers based on factors such as distance, traffic conditions, and delivery schedules. Dispatching: Assign drivers to specific routes and loads, taking into account driver availability, equipment, and customer requirements. Communication: Maintain regular communication with drivers via phone, email, or radio to provide instructions, updates, and assistance as needed. Tracking and Monitoring: Use tracking systems and software to monitor the progress of shipments and ensure on-time delivery. Address any delays or issues promptly to minimize disruptions. Customer Service: Act as a liaison between customers and drivers, addressing inquiries, providing updates on delivery status, and resolving any concerns or complaints. Documentation: Maintain accurate records of dispatch activities, including load information, driver schedules, and communication logs. Compliance: Ensure that all dispatch activities comply with relevant regulations, including hours-of-service rules, safety standards, and company policies. Problem Solving: Quickly and effectively resolve any logistical challenges or emergencies that arise during transportation, such as traffic accidents or mechanical breakdowns. Coordination: Collaborate with other departments, such as logistics, operations, and maintenance, to optimize fleet efficiency and address any operational issues. Qualifications: Intermediate / Graduation Fresh to 6 months experience Strong English communication skills, both verbal and written. Perks & Benefits: Daily Dinner Pick & Drop (female staff) Incentives Excellent Environment Location: LDA Avenue 1, Lahore Timings: 5pm - 2am (night shift) Job Type: Full-time Salary: Rs30,000.00 - Rs40,000.00 per month Ability to commute/relocate: Lahore: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Job Types: Full-time, Fresher Salary: Rs30,000.00 - Rs40,000.00 per month

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