Implement and administer procedures to enhance operations
Receive, prioritize, process and identify incoming orders (via email, phone, fax etc.) according to the sales policy and customer requirements
Advising customers about delivery schedules and after-sales service
Manage volume of incoming phone calls
Identify and assess customers’ needs and take care of their concerns.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Handle other administrative tasks in the office setting.
Qualification and Skills:
Bachelor / Master with 2-3 years�� experience in the international e-commerce industry.
Excellent data entry skills with keen attention to detail
Customer service skills with a natural American English accent.
Good communication anthe d interpersonal skills
Confidence, motivation and determination
The ability to work well as an individual and with the team
Capability to work under pressure and achieve the targets – must have
Job Type: Full-time
Salary: Rs90,000.00 - Rs150,000.00 per month