Job description:
AUTO CONNECT is looking for Customer Service Representatives for their inbound/outbound USA based project in Lahore.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Maintain company's reputation
Ensure customer satisfaction and provide professional customer support.
Qualification and skills:
Must have 6-12 Months Experience
Matric - Bachelors
Must be fluent in English
Comfortable using computer/ MS office.
Experience in dealing with USA Customers
Timings : 7:00pm-4:00am
Basic Salary: 35,000-65,000+ incentives + Bonuses and Monthly Rewards
Location: Growork Coworking, First Women Bank 3rd floor, 70-R1 Main boulevard, Johar Town Lahore
Job Type: Full-time
Salary: Rs35,000.00 - Rs65,000.00 per month